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The COVID-19 pandemic has a created a worldwide and largely unexpected
shock for all businesses large and small. Some firms have fared very well while others
are struggling or have closed. However, significant disruptions, such as the COVID-19
pandemic, also create a fertile ground for innovation (creating new or improved business
models, processes, services, or products). For this assignment, you are charged with
thinking about an innovation that a firm has developed or improved upon in response to
the COVID-19 environment and how might this innovation continue to be of use and
change the way we conduct business into the future post-COVID.
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COVID-19 PANDEMIC INNOVATION PAPER